This guide is suitable for visually impaired users, as well as for all investors in case of a malfunction in the Freedom Broker application.
To place a voice order for buying or selling securities, contact your personal manager at Freedom Broker or the customer support service.
7555 – free number for calls from mobile phones within Kazakhstan
+7 727 355 75 55 – for calls from landlines in Almaty or from abroad
+7 717 267 77 55 – for calls from landlines in Astana or from abroad
Inform the Freedom Broker representative that you would like to place a voice trading order. Then complete client identification. Be ready to provide:
- Full name (last name, first name, patronymic)
- IIN (Individual Identification Number)
- Registered address
- Trading account number
Please note: if you are calling from a mobile phone, you must use the number linked to your brokerage account. If you call from an unauthorized number, the representative may request additional verification.
Next, provide the following details:
- Company name, ticker, or ISIN code of the securities
- Order direction – buy or sell
- Order type and the price at which you plan to execute the trade
- Quantity of securities to buy or sell
- Any additional parameters – for example, Stop Loss and Take Profit levels
The representative will confirm all details and send a one-time code to your device. This code is required to open a secure session and confirm the trading order.
Provide the code to the representative.
Please note: Freedom Broker employees will never ask for your account password or bank card details. Do not share this information.
Done — your order will be placed. A market order is usually executed almost instantly. The status of a limit order should be monitored additionally in the application (section “Portfolio – Orders/Trades”) or via your manager or customer support.
Customer support is available on weekdays from 9:00 AM to 9:00 PM (Astana time).
