Before confirming a transfer, be sure to check the wallet address, the selected network, and the digital asset. Top-ups and withdrawals are only possible using the client's own wallets.
Please note that the client is responsible for the accuracy of the information provided.
Once a transaction is confirmed on the blockchain, it cannot be cancelled or reversed due to the nature of the technology. Therefore, the return of mistakenly sent digital assets is not guaranteed and in many cases is not possible.
If a mistake has already occurred, contact support as soon as possible.
Specialists will review the transaction information and advise whether any further action is possible.