The Company may request that you update your personal data or provide up‑to‑date documents. This procedure is referred to as data update or re‑questionnaire.
It is required to comply with legislative requirements and the Company’s internal procedures, as well as to ensure security and uninterrupted brokerage services.
Why is it required to update the data?
This is required for two reasons.
First, such obligation is stipulated in the Regulation on the Provision of Brokerage (Agency) Services in the Securities Market. By entering into a brokerage agreement, the client agrees to be bound by this Regulation. In accordance with the Regulation, and upon the Company’s request, the client must promptly provide current information and documents whenever their personal data changes.
Second, this is required by law. The Company shall regularly verify the accuracy of client information in compliance with the Acting Law of the Astana International Financial Centre (AIFC) in the field of Anti-Money Laundering, Combating the Financing of Terrorism and the Financing of Proliferation of Weapons of Mass Destruction (AML/CFT).
Therefore, the Company reserves the right to request for updated documents and information throughout the entire period of service.
When might an update of the information be required?
The Company may request for update of information in a number of cases:
- Your personal data has changed (full name, residential address, identity document, etc.);
- Validity period of your identity document is expiring;
- It is necessary to confirm the validity of the information previously provided;
- Legislation or the Company’s internal procedures require it;
- Additional documents are needed as part of a verification procedure.
Each case is reviewed individually, so the list of required documents may vary depending on the situation.
What documents may be required?
For individuals
Depending on the situation, the following documents may be required:
- Valid identity document;
- Document confirming the residential address;
- Document confirming a change of full name (certificate, statement, judgement, etc.);
- Document confirming the tax identification number (for non‑residents);
- Documents confirming residence permit status (if applicable);
- Documents confirming the existence of second citizenship (if required).
Please note:
- The information must fully match the data in the document;
- For non‑residents, identification is carried out only on the basis of a foreign passport;
- Documents must be fully legible, with no cropped pages;
- PDF files or high‑quality photographs are accepted;
- Screenshots, photos of computer screens, and illegible images are not accepted;
- Documents must not contain extraneous or non-relevant files;
- Freedom Finance Global accepts documents in Russian, Kazakh, or English (or with a notary certified translation);
- Freedom Finance JSC accepts documents in Russian or Kazakh.
Important! If less than 40 calendar days remain until the expiration of the identity document, the brokerage account may be restricted until a new document is provided.
For legal entities
Depending on the changes, the following documents may be required:
- Up‑to‑date certificate/statement of state registration;
- Up‑to‑date financial statements;
- Documents in the event of a change of director, members, or representatives;
- Documents in the event of a change of name or registered address;
- Articles of Association or amendments thereto;
- Other documents depending on the nature of the changes.
If the legal entity, director, or members are non‑residents of the Republic of Kazakhstan, the documents must be prepared in accordance with the legislation of their country of origin.
If necessary, the Company reserves the right to request additional documents as part of AML/CFT procedures.
Why might a personal data update order be rejected?
To update personal data, the client must submit an order. However, in some cases, it may be rejected:
- Documents are attached as screenshots;
- Photos of documents are blurred, cropped, or do not include all pages;
- No document confirming a change of full name;
- Document is provided in a language not accepted by the Company;
- For citizens of the Russian Federation, an internal passport is provided without the page containing personal data when confirming the address;
- Documents of another person or non-relevant documents are attached to the order.
We recommend that you carefully check all attached documents before submitting the order.
What will happen if the data is not updated in a timely manner?
If the client fails to provide the requested documents or information, the Company reserves the right to apply measures provided for in the Regulation.
Until the necessary documents are provided, the Company may temporarily:
- suspend the execution of orders;
- restrict the certain operations;
- suspend the execution of withdrawal orders until the client’s information is confirmed as up to date.
How to submit a Data Change Order?
Log in to the Freedom Broker platform using a convenient method.
- In the mobile app: Menu → Orders → Personal Data → Data Change.
- In the web version: My Account → Orders → Data Change.
Fill in the required fields, attach the required documents, and submit the order for review.